🐄 Our commitment: Donations made to Pinjrapole Gaushala Jaipur are intended to support Gau Seva and the care of Gaumatas. We process refund requests carefully and fairly, while also taking reasonable steps to protect donors and prevent misuse of the donation process.
1. Overview
This Refund Policy applies to donations made to Pinjrapole Gaushala Jaipur through our website, donation pages, payment links, or other authorised online payment channels.
Because donations are made voluntarily for charitable and Gau Seva purposes, a successful donation is generally treated as final. However, we may consider a refund where a payment has been made in error, duplicated, or otherwise requires correction after verification.
2. When a Refund May Be Considered
A refund request may be considered in circumstances such as:
- Duplicate payment — the same donation was successfully charged more than once because of a payment or technical issue.
- Incorrect payment amount — an amount materially different from the amount intended by the donor was successfully charged due to an error.
- Payment made in error — a donor contacts us promptly after an unintended transaction and the transaction can be verified.
- Other exceptional circumstances — where, after reviewing the transaction and supporting information, the Gaushala determines that a refund is appropriate.
Please note: Submission of a refund request does not automatically mean that a refund will be approved. Each request is reviewed against the transaction details and the circumstances provided by the donor.
3. Duplicate Payments
If you believe that the same donation was charged more than once, please contact us with the relevant transaction details. After verification, the duplicate amount may be refunded to the original payment source.
To help us investigate quickly, please provide the transaction reference or payment ID, date of payment, amount, donor name, and the contact details used during the donation.
4. Failed or Unsuccessful Transactions
If a payment attempt fails but your bank account, card, or UPI account appears to have been debited, the transaction may be in a pending or reversal state with the payment provider.
Please first allow the payment gateway and your bank to complete their normal reconciliation process. If the amount is not reversed or the donation is not reflected after the applicable processing period, contact us with the transaction details so that we can assist with verification.
5. Unauthorised Transactions
If you believe a donation was made without your authorisation, contact us as soon as possible and also notify your bank or payment provider.
We may request transaction information or other reasonable details needed to investigate the claim. Where a transaction is determined to be unauthorised, any refund or reversal will be handled in accordance with the payment provider's procedures and applicable requirements.
6. How to Request a Refund
To request a refund, please email us at [email protected] with the subject line "Refund Request – Donation".
Please include the following information
- Donor name
- Registered email address or mobile number
- Donation date
- Donation amount
- Payment ID / transaction reference, if available
- Reason for the refund request
- Any relevant supporting information, if required
For your security, please do not send your full card number, CVV, PIN, UPI PIN, password, or other confidential banking credentials by email or WhatsApp.
7. Refund Review & Timeline
After receiving a request, we will review the donation and payment information and may contact you if additional details are required.
If a refund is approved, we will initiate the refund through the applicable payment channel. The time taken for the amount to appear in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.
Send your refund request with the transaction details.
We review the transaction and the reason for the request.
If eligible, we confirm the refund and initiate it.
The refunded amount is credited through the original payment channel.
8. Refund Method
Where a refund is approved, it will normally be processed to the original payment method used for the donation. We may request additional verification where necessary to protect the donor and the Gaushala against fraudulent refund claims.
9. Important Exceptions
Refunds are not intended to replace a donor's normal right to review a transaction before completing a payment. We therefore encourage donors to check the seva name, donation amount, and payment details carefully before confirming a contribution.
Refund decisions may also be subject to payment gateway rules, banking procedures, applicable law, and the nature of the transaction. Where a third-party payment provider is involved, its applicable terms and procedures may also apply.
10. Contact Us
For refund requests, payment-related concerns, or questions about this policy, please contact us:
- Email: [email protected]
- Phone: +91-9829064734
- Address: 122, Tonk Road, Sanganer, Jaipur — 302029, Rajasthan, India
This Refund Policy may be updated from time to time to reflect changes in our donation process, payment arrangements, or applicable requirements. The latest version will be published on this page with a revised "last updated" date.
Review note: This is a website-policy draft prepared for the beta website. Please have the Gaushala's authorised representative and, where appropriate, a legal/accounting professional review the final policy before publication.